“Practice the pause: ‘What I think I hear you saying is…’”
Clarify, reflect, confirm. That’s how trust grows.
[Lesson 3.3] Conversations can go sideways when we assume instead of confirm. By pausing to reflect back—“What I think I hear you saying is…”—you signal respect, attentiveness, and care. This simple practice prevents misunderstandings, validates the other person, and deepens trust. The pause may feel small, but it’s a powerful discipline that turns routine exchanges into relationship builders.
