Terms & Conditions

Effective July 25, 2026

These terms govern your use of prospectandflourish.com and the Prospect & Flourish program, offered by SYP Media, LLC.

1. Agreement to these terms

Welcome to prospectandflourish.com (the "Site"). The Site and the Prospect & Flourish training program (the "Program") are owned and operated by SYP Media, LLC ("we," "us," or "our"). By accessing the Site, creating an account, or purchasing the Program, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the Site or purchase the Program.

2. The Program and services

Prospect & Flourish is a primarily self-guided, online training program on prospecting for relationship-driven sales professionals. From time to time we may also offer virtual, instructor-led cohorts and an optional printed ("hard-copy") materials add-on. The specific features, format, and price of each offering are described at the point of purchase.

3. Eligibility

You must be at least 18 years old to create an account or purchase the Program. By purchasing, you represent that you are 18 or older and that the information you provide is accurate.

4. Accounts and access

Access to the online Program requires an account. You are responsible for keeping your login credentials confidential and for all activity under your account. Accounts are for a single user; you may not share, sell, or transfer your account or login to anyone else. The Program is delivered as a sequence of lessons, and some content may remain locked until you complete earlier lessons and their quizzes.

Lifetime access. Once you purchase the online Program, you receive lifetime access to it — for as long as we continue to make the Program available.

5. Payment and pricing

Fees are shown at the point of purchase and are processed securely by our payment processor, Stripe. You may pay in a single payment, or select a payment plan of three monthly installments. The payment plan is processed as a three-month subscription that completes automatically after the third installment; it does not renew. If a scheduled installment fails, we may suspend access until the balance is brought current. You are responsible for any applicable taxes.

6. Our Lifetime Guarantee and refunds

The online Program is backed by a genuine, no-time-limit guarantee. If at any point — now or years from now — you decide the Program hasn't served you, contact us and we will refund your purchase. There is no expiration window and no fine print. The one thing we need is a verifiable record of your purchase in our system so we can confirm it and process your refund.

The optional hard-copy add-on is non-refundable. Because the printed materials are a physical product prepared and shipped to you, purchases of the hard-copy add-on are final and are not covered by the guarantee above.

7. Hard-copy add-on

The printed materials are an optional add-on to the online Program and are a physical product shipped to you separately. As noted above, the hard-copy add-on is non-refundable.

8. Intellectual property

All content in the Program and on the Site — including the curriculum, text, video, slides, handouts, worksheets, graphics, and design — is owned by SYP Media, LLC or its licensors and is protected by copyright, trademark, and other laws. Your purchase grants you a personal, non-exclusive, non-transferable license to access and use the materials for your own individual use. You may not copy, reproduce, republish, distribute, sell, rent, sublicense, or share the materials, in whole or in part, or use them to create a competing product or to train others commercially, without our prior written permission.

Trademarks including Prospect & Flourish, From Random Acts to Rhythmic Growth™, the Know, Like & Trust Funnel™, the Rhythmic Workweek™, Serve Your Prospects™, and The Silver Bullet Rule™, along with proprietary frameworks such as The Wedge, are marks and materials of SYP Media, LLC and may not be used without permission.

9. Acceptable use

You agree to use the Site and Program only for lawful purposes and in accordance with these terms. You agree not to share your access with others, redistribute or resell any materials, attempt to gain unauthorized access to any part of the Site, or interfere with its operation or security.

10. Use of artificial intelligence

We use AI tools in the creation, editing, and optimization of some content, and in analyzing data to improve the Program and personalize your experience — always with human oversight and consistent with our Privacy Policy. Nothing published under Keith Luscher's name is released without his review.

11. Educational purpose; no guaranteed results

The Program is educational. It teaches principles and practices for prospecting, but your results depend on many factors outside our control, including your own effort, market, and circumstances. We do not promise or guarantee any specific level of sales, income, or business outcome. Nothing in the Program constitutes legal, financial, tax, or other professional advice.

12. Disclaimer of warranties

The Site and Program are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

13. Limitation of liability

To the fullest extent permitted by law, SYP Media, LLC and Keith Luscher will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Program. Our total liability for any claim arising out of or related to the Program will not exceed the amount you paid to us for it. Because our online Program is backed by the guarantee described above, a refund of your purchase is your primary remedy if you are dissatisfied.

14. Third-party links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content, policies, or practices, and including a link does not imply our endorsement.

15. Changes to the Program and to these terms

We may update, improve, or modify the Program and may revise these Terms & Conditions from time to time. When we do, we will update the effective date on this page. Your continued use of the Site or Program after changes are posted means you accept the revised terms.

16. Governing law

These Terms & Conditions are governed by the laws of the State of Ohio, where SYP Media, LLC is organized, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms or the Program will be subject to the laws of the State of Ohio.